FAQ

1. Do you ship worldwide?

Yes! We ship worldwide and shipping is always free, no minimum purchase required.

2. How long does shipping take?

Delivery times vary by region:

USA: 4–7 business days
Canada: 7–12 business days
Europe: 7–14 business days
Australia & New Zealand: 8–15 business days
Rest of the world: 10–20 business days

Times may vary due to customs or carrier delays.

3. What is your handling time?

Orders are processed within 1–2 business days (Monday–Friday).

4. How can I track my order?

Once your order ships, you will receive an email with your tracking number.
Tracking updates may take 24–48 hours to appear.

5. What is your return policy?

We offer:

30-day returns
Free return shipping
No restocking fees
No final sale items

Items must be unused, unwashed, and in original condition.

6. How do I start a return or exchange?

Email us at support@thouarssports.shop with:

Your order number
The item(s) you want to return
The reason (optional)

We will send you a free prepaid return label.

7. Do you accept exchanges?

Yes. You can exchange for another size, color, or a replacement if the item is defective.
If the item you want is out of stock, you may choose a refund or another product.

8. What if I received a damaged or incorrect item?

Email us right away at support@thouarssports.shop with photos of the issue.
We will send a replacement or refund immediately.

9. Do you charge customs fees or taxes?

Import fees may apply depending on your country’s regulations.
Most orders pass through customs with no additional charges, but we cannot control local customs policies.

10. Can I change or cancel my order?

If your order has not shipped yet, we may be able to modify it.
Email us as soon as possible at support@thouarssports.shop.

Once an order has shipped, changes are no longer possible.

11. What payment methods do you accept?

We accept:

Visa, Mastercard, American Express
PayPal
Apple Pay / Google Pay
Shop Pay
Other secure payment options depending on your region

All payments are encrypted and secure.

12. Where are you located?

Our business is located at:

1502 E Carson St Apt 90
Carson, California 90745
United States

13. How can I contact you?

📧 support@thouarssports.shop
📞 +1 (408) 583-5497
We respond within 24–48 business hours.